Frequently asked questions
How do I place an order?
We are only take order through the online site www.blackbearcoffeeroasters.com/shop
How long should I rest my coffee before drinking?
Making a change on your order?
Accidentally order the wrong amount or grind? Get in touch with us at email@example.com and we’ll amending your order for you.
Can I order as a gift?
We do you can place order as usual and using our text box to leave us a message from you to the receiver.
What is speciality coffee?
Specialty coffee is a term for the highest grade of coffee. On the 100 point Coffee Review Scale, speciality coffee will score 80 and above anything below is a non-speciality coffee.
How to keep coffee quality?
The coffee we use is all Speciality grade and the green beans we source are all packaged in vacuum packed parcels or Plastic Grain Pro bags which give the raw product a longer shelf life. We roast every day in small batches and we use the latest roasting software to profile our coffees and to ensure consistency. We also regularly cup our coffees to ensure each batch matches the last as much as possible. Once roasted, our coffee is sent out in a foil lined bag with a one-way valve for optimum freshness.
Will the package fit through my letterbox?
Our retail size bags are 225 grams or 1kg which in turn limited us when designing a box and bag to fit through a letter box. Currently, our boxes do not fit through a letter box however it is something we are working on and will update you when it changes.
Where can I leave a feedback about your coffee?
We try and brew our coffees in many different ways to see how they taste but we always want to hear what you think - good or bad - send us your feedback. We'd love to know.
How does your delivery works?
We only shipping the order once a week on Monday through Hermes Standard 2-3 business day, this is allowing time for us to quality control before it's being shipped out to you.
Do you send coffee internationally?
We currently do not ship outside of UK but if you wish to order from us. You can send us a DM via our social media account or an email firstname.lastname@example.org
How can I change my address?
If you need to change your address please send us an email to email@example.com and we will do the rest!
Strict Sanitising Policy
Notifications are placed throughout the unit to remind us to wash and/or sanitise their hands upon arrival, between tasks and at regular intervals throughout the day.
Can I buy your coffee online?
Do you have a webshop?
Yes! It is here.